12/09/2024
ITIL certification for KIX employees
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With over 15 certified ITIL4 practices, KIX is the most comprehensive open source ITSM software on the market. To ensure that not only the product, but also the individual KIX teams, with their different services, live and understand ITIL, we attach great importance to regular cross-departmental ITIL training. Because only if all teams, from product and IT project management to software development, support and sales consulting, are fit in ITIL can we offer our customers the best possible overall package of product and services.
Since KIX was founded in 2006, we have been working according to ITIL principles. In IT support in particular, KIX ensures tried-and-tested processes, clearly defined response times and proven resolution and recovery times for customer systems. We are not exaggerating when we say that our service quality is confirmed by a 98% recommendation rate.
Back to the classroom: ITIL training and exam at KIX
The ITIL certification of our employees is a decisive step towards quality assurance and ensures that our processes comply with industry standards. This is ensured through intensive and modular training courses.
Colleagues from all areas of the company take part in the training courses, which are conducted by experienced Serview instructors. They impart the knowledge required to successfully implement the ITIL processes. At the end of the training, participants take an exam so that they can quickly put what they have learned into practice.
KIX and ITIL: a model for success
What makes ITIL particularly attractive for KIX is the scalability of the framework and the high level of customer orientation that goes hand in hand with structured processes. The ITIL approach allows successful procedures to be retained and flexibly integrated into the process. This practice-oriented approach offers the necessary freedom to take different requirements into account.
Infobox:
ITIL, the “IT Infrastructure Library”, is a comprehensive collection of best practices in IT Service Management (ITSM). It provides a framework that standardizes and optimizes the provision of operational IT requirements. ITIL4 is currently regarded as the standard that defines how service requests should be processed in IT. It includes not only standardized processes, but also all tangential work areas. The aim of ITIL is to provide the best possible services in the interests of the customer, to ensure a high level of customer focus, to deliver products of consistent quality and to ensure reliable quality of results. This also eliminates service proliferation and enables good documentation, process control, cost control and professional handling of security incidents.
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